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  3. I would like to be able to give users the ability to edit comments after the WO is completed.
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jhobor
May 12, 2020

I would like to be able to give users the ability to edit comments after the WO is completed.

Right now our user Group-C can't edit comments after the work order is completed, the work order must be re-opened by the supervisor. We'd like to give them the ability to edit comments in the completed status, but not the closed status.

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Michele Page
May 12, 2020

Yes that is true. They have to have the ability to reopen a closed work order via status authorizations. I tested in internal to verify and that is exactly what I found to be true.

1
Michele Page
May 12, 2020

The only user groups/users that can add comments after a work order is closed is those with the ability to change the status of the closed work order to a system code of R. Hope this helps.

1
jhobor
May 12, 2020

That does help. So to clarify, even if they have the ability to open (R) a work order (go from - to R), they need the ability to go from C to R in order to edit comments in the Completed (C) status?

1
Michele Page
May 13, 2020

Yes that is correct, they must the ability to go from C to R to add or updated comments on a closed work order.

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