I have POs that are showing all received. The associated Requisitions are showing all received. However, when I attempt to close the associated WO, I get an error that there is an outstanding PO/Req. I have double checked all the POs and all the Reqs and EAM shows NOTHING outstanding. What is causing this?
This error is flagged when a single PO line or Req line associated with the WO is still active. You might ask, “Well all lines are received, so how do I know if it is active?” There is a field that is often hidden called “Active”. This flag is a checkbox field that by nature should be checked when parts are outstanding and unchecked when all received. However, we have discovered that from time to time that field does not get unchecked appropriately. This often happens when there is other flex around the PO generation process. To verify this, query that record in Cognos to determine the current status of that field (R5REQUISLINES.rql_active or R5ORDERLINES.orl_active). If you indeed your line is active and it shouldn’t be it must be corrected. Our solution is to run a script to update the field (self-hosted) or to run an update flex to update it (hosted).
I have a similar issue. I have received all the items that the supplier is going to send me so my order is complete. How do I finish the processing of my PO and Req?
By changing the status of the PO line to canceled and saying yes to the question about doing the same to the req line. This will complete the loop necessary to remove the outstanding items.