Hello, Most likely the issue is that the direct purchase item was received into the store. If you look at the install parameter PDRCPTTO if it is set to STORE then the items that are recieved still have to be issued to the work order. This is done on the Issue Return Parts Screen. Enter in the work order/Activity then click on Action button Held items. This will allow you to issue the parts. Then should be able to close the work order. If this is not the process that you want to use in the future then change the parameter listed above to EVENT. Hope this helps
Hello, Most likely the issue is that the direct purchase item was received into the store. If you look at the install parameter PDRCPTTO if it is set to STORE then the items that are recieved still have to be issued to the work order. This is done on the Issue Return Parts Screen. Enter in the work order/Activity then click on Action button Held items. This will allow you to issue the parts. Then should be able to close the work order. If this is not the process that you want to use in the future then change the parameter listed above to EVENT. Hope this helps